Manage every maintenance request across your UAE portfolio from tenant submission to contractor completion. SLA tracking, cost reporting, and owner transparency built in.
Maintenance is the most operationally demanding aspect of property management — and the one most likely to damage your reputation with tenants and landlords alike when handled poorly. In the UAE, where tenant expectations are high and landlord accountability is embedded in tenancy law, a poorly managed maintenance process creates legal risk, increased vacancy, and lost management contracts.
TenancyPlus Property Maintenance Management Software gives UAE property managers complete control over the maintenance lifecycle. From the moment a tenant submits a request via the self-service portal to contractor assignment, job completion, quality sign-off, and cost reporting to landlords — every step is tracked, documented, and visible in real time.
Whether you're managing routine repairs in a Dubai apartment community, coordinating complex refurbishments for Abu Dhabi villa landlords, or running preventive maintenance schedules across a commercial portfolio in Sharjah, TenancyPlus provides the workflow infrastructure to deliver consistently excellent maintenance outcomes at scale.
Agencies managing third-party portfolios who need scalable tools, owner portals, and automated reporting to grow their business.
UAE national and expat landlords managing their own properties who want professional tools without hiring a full management company.
Developers managing their own rental portfolios post-handover who need integrated leasing, collection, and maintenance management.
Overseas investors with UAE properties who need real-time portfolio visibility and professional management services from abroad.
Managing properties in UAE comes with unique regulatory, financial, and operational hurdles. Here's what slows most managers down.
When maintenance requests come via WhatsApp, phone calls, and emails simultaneously, nothing gets tracked systematically. Jobs get lost, SLAs are missed, and no one has a complete picture.
Getting quotes, approving work, scheduling access, and following up with contractors manually creates delays that frustrate tenants and increase costs through urgency premiums.
Landlords struggle to understand where their maintenance budget is going without clear cost-per-repair tracking, contractor invoice management, and monthly cost summaries.
Committing to response and resolution time targets is impossible without automated tracking that measures actual performance against promised service levels.
Without proper maintenance history per unit, the same problems recur repeatedly — costing more money and indicating underlying issues that preventive maintenance could address.
Reactive-only maintenance costs significantly more over time than a structured preventive programme. Scheduling and tracking preventive work manually is impractical at scale.
TenancyPlus was built specifically for the UAE property market — handling local compliance, contractor coordination, and full maintenance lifecycle tracking out of the box.
Maintain an approved contractor directory with trade specialisations, rate cards, and performance ratings. Auto-assign jobs based on trade type and workload with mobile notification to contractors.
Every maintenance invoice is logged against the property and work order. Monthly maintenance cost summaries are included in owner statements automatically.
Set up recurring maintenance tasks — AC filter changes, pest control, fire system checks — with automatic work order generation and contractor assignment.
Purpose-built for the UAE market with full Arabic language support, RERA compliance, and contractor workflow integrations.
24/7 self-service maintenance request portal via web and mobile app with photo upload, issue categorisation, and real-time status updates for tenants.
Complete work order lifecycle from creation to closure with priority classification, SLA tracking, contractor assignment, and resolution documentation.
Approved contractor database with trade categories, rate cards, insurance records, performance ratings, and automated job notification via SMS and email.
Schedule recurring maintenance tasks by frequency or asset condition, with auto-generated work orders and contractor assignment at the right time.
Maintenance invoice logging, budget tracking per property, cost-per-repair analysis, and monthly maintenance summaries in owner financial statements.
Configure response and resolution SLA targets by issue priority. Real-time SLA dashboards show performance against targets with automatic breach alerts.
Before and after photo capture for every job, stored against the work order with tenant and contractor upload capability for dispute-proof records.
Portfolio-wide analytics including most common fault types, average resolution time, cost per unit, contractor performance, and seasonal trends.
Measurable results for UAE property professionals from day one.
Preventive maintenance scheduling reduces the frequency of expensive emergency repairs by addressing issues before they become urgent.
Self-service request submission and real-time status updates keep tenants informed and reduce the frustration of poor maintenance communication.
Systematic maintenance management and complete job histories protect the capital value of landlord properties over time.
Rate card management and competitive job quoting through TenancyPlus's contractor network reduces the premium paid for poorly coordinated urgent work.
Landlords understand exactly what maintenance was done, why, by whom, and at what cost — building trust and reducing management fee disputes.
Automated SLA tracking ensures your team responds to and resolves maintenance issues within committed timeframes, protecting your management contract KPIs.
Everything you need to know about TenancyPlus for UAE property management.
From sign-up to fully operational in as little as 3 business days — with hands-on support from our UAE-based team.
Our UAE specialist will walk you through TenancyPlus tailored to your portfolio — no generic demos.
Our onboarding team migrates your existing data — properties, tenants, leases, and contractor records — at no additional cost.
Your team is trained, your data is loaded, and TenancyPlus is running. Start saving time from day one with full ongoing support.
Join 500+ property managers across the UAE using TenancyPlus to save time, reduce errors, and grow their portfolio.